Check the portal and email
Affiliate portals use email verification codes, not the business-owner password login. Open your program invitation and enter your registered email. Wrong-email errors can mean a different portal, another registered address, or no membership. Use the program switcher from a workspace you can access. Already registered? Sign in instead.
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Resolve code problems
Check spam and spelling. Request a fresh code: only the newest works, and it expires after 10 minutes. Complete any bot check. Google sign-in is available only when enabled. A later sign-in request can simply mean your session expired.
Understand blocked access
Pending means awaiting approval; declined means the application was rejected; deactivated means paused; banned means access removed. Only the program manager can resolve these decisions. Repeated onboarding screens indicate unfinished required steps.
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Get help
For missing codes or loading failures, contact OX support below. Include the portal address, registered email, and exact error. Never share passwords or verification codes. For approval or reactivation, contact your program manager.
Interface examples adapted for OX Partners from Referly. Your program’s appearance and enabled tools may vary.